Refund policy

7-Day Returns and Exchanges

You may request a return within 7 days after receiving your order. To be eligible, the item must be unworn, unused, undamaged, and returned with any tags, certificates, accessories, and original packaging. Proof of purchase is required.

To request authorization, email info@bizeandbize.com before sending anything back. Approved returns should be sent to Bize & Bize, 8557 Squad Dr, Galloway, OH 43119, United States. Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. We recommend using a trackable, adequately insured service because we cannot issue a refund for a return that is not received. Original shipping charges are non-refundable unless the return results from our error.

Damaged, Defective, or Incorrect Items

Inspect your order when it arrives and contact us promptly at info@bizeandbize.com if an item is damaged, defective, or incorrect. Include your order number and clear photographs when applicable so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns of custom, personalized, engraved, altered, or made-to-order items; gift cards; items marked final sale; or items that show wear, damage, alteration, or missing components after delivery. Your statutory rights for defective or misdescribed goods are not affected.

Exchanges

Exchange requests must also be made within 7 days after receiving your order. To exchange an eligible item, request a return first. After the return is approved, place a separate order for the replacement item. This helps secure availability and accurate payment processing.

Cancellations and Order Changes

Contact us as soon as possible if you need to cancel or change an order. We will try to accommodate the request, but cancellation or modification is not guaranteed once fulfillment has started or the order has shipped. Custom or personalized orders cannot be canceled after production begins.

Refunds

We will inspect the return and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card provider may require additional time to post the credit. If more than 15 business days have passed after approval, contact info@bizeandbize.com.